1Introduction and Scope of This Policy
918kes values the privacy of every member and visitor on our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and all services provided by 918kes.
This document is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We are committed to handling your information with full integrity and transparency.
If you disagree with any part of this policy, please stop using the platform and contact our team to close your account. We are always happy to clarify anything that requires further explanation.
2Personal Information We Collect
918kes collects the personal information needed to provide safe, lawful, and high-quality services to all members. We only collect data that is strictly necessary and do not retain information irrelevant to platform operations.
Below are the categories of information we collect and the purposes for which they are collected:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact | Phone number, email address, mailing address | Account communications, security notifications |
| Financial | Banking details, e-wallet account numbers, transaction history | Deposit and withdrawal processing |
| Technical | IP address, device type, web browser, operating system | Account security, fraud detection |
| Usage | Game records, betting history, platform preferences | Service improvement, VIP programme |
| Documents | MyKad copy, bank statement, proof of address | KYC and AML (anti-money laundering) compliance |
3How We Use Your Information
Personal information collected by 918kes is used solely for legitimate, stated purposes. We do not use your data for purposes unrelated to the provision of platform services without your explicit consent.
The primary purposes for which your personal data is used at 918kes are as follows:
- Account management: Create, verify and maintain your member account securely and efficiently.
- Transaction processing: Process deposits, withdrawals and any financial transactions you carry out on the platform.
- Identity verification: Conduct KYC checks required by law to prevent fraud and money laundering.
- Platform security: Detect and prevent unauthorised access, fraud and suspicious activity.
- Service improvement: Analyse usage patterns to improve platform quality, performance and user experience.
- Service communications: Send important notifications relating to your account, transactions and security updates.
- Loyalty programme: Manage VIP tiers, bonuses and relevant promotions based on your activity.
- Legal compliance: Meet reporting requirements to the relevant authorities when mandated by Malaysian law.
4Information Sharing and Disclosure
918kes does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data belongs to you, and we respect the trust you place in us.
However, there are limited situations where your information may be shared with specific parties for legitimate reasons:
- Service providers: Companies that help us operate the platform, such as hosting providers, payment processors, and gaming software providers — all subject to strict confidentiality agreements.
- Legal compliance: Government authorities or law enforcement bodies when required by Malaysian law or a valid court order.
- Fraud prevention: Industry bodies or identity verification services that help us identify and prevent fraud and money laundering.
- Business transfers: In the event of a merger, acquisition, or asset transfer, data may be transferred but will be subject to an equivalent or stricter privacy policy.
5Security and Data Protection
We invest seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, data breaches or misuse. 918kes employs multiple layers of protection incorporating the latest technology and industry-leading security practices.
The technical security measures we implement include:
- Data encryption in transit using TLS 1.3 protocol and 256-bit SSL certificates.
- Data encryption at rest using AES-256 algorithm for all sensitive records.
- Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
- A real-time threat monitoring system that detects and responds to suspicious activity.
- Regular security audits by independent third parties and penetration testing.
- Strict access controls for internal staff — only authorised personnel may access user data.
- Regular data backups at secure, geographically distributed data centres for disaster recovery.
6Use of Cookies and Tracking Technologies
918kes uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns. Cookies are small text files stored on your device by your web browser.
We use the following cookie categories:
- Necessary Cookies (Required): Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Gather information on how you use the platform to help us improve overall performance and user experience.
- Functional Cookies: Save your preferences such as language, display settings and game preferences to deliver a more personalised experience.
- Analytics Cookies: Helps us understand how visitors interact with the platform through aggregated, anonymised data.
7Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by 918kes. We fully respect these rights and provide straightforward mechanisms for you to exercise them.
Right of Access
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 14 business days.
Right to Rectification
You may request corrections to inaccurate or incomplete information through your account panel or our customer support.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for marketing purposes at any time without any effect on your account.
Right to Data Portability
You may request that we deliver your data in a machine-readable format to you or a third party of your choosing.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances while an issue or dispute is being resolved.
8Data Retention Period
918kes retains your personal information only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. We have clear data retention policies for each category of information.
- Active account data: Retained for the duration your account is active and used for ongoing service management.
- Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysian financial legal requirements.
- KYC documents: Retained for 6 years after account closure to meet AML/CFT compliance requirements.
- Security logs: Retained for 2 years for fraud detection and security investigation purposes.
- Support communication data: Retained for 3 years for quality control and service reference purposes.
- Inactive accounts: After 24 months of inactivity, you will be notified and your data may be archived or deleted subject to legal requirements.
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.
9Changes to This Privacy Policy
918kes reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. The date of the last update will always be displayed at the top of this page.
When significant changes are made to this policy, we will notify you via:
- In-platform notification when you log in to your account.
- Email to the address registered with your account.
- Clear notice displayed on the 918kes homepage.
10Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how 918kes handles your personal information, our data protection team is ready to assist you.
You can reach us through the following methods:
- Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu directly through the 918kes platform.
- Email: [email protected] — we aim to respond within 24 business hours.
For complaints related to PDPA compliance that cannot be resolved directly with us, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant authority.