Terms and Conditions 918kes

1Acceptance of Terms and Conditions

Welcome to 918kes. This platform is operated to provide online entertainment services to eligible users. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and 918kes ("Platform", "We").

By registering an account, logging in, accessing any part of the platform, or using any services provided by 918kes, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document, including our Privacy Policy and Responsible Gaming Policy, which are incorporated as part of these Terms.

These Terms are in addition to, and not a replacement for, any applicable laws or regulations governing the use of online services in Malaysia and the relevant jurisdiction.

2Platform Eligibility Requirements

Access to the 918kes platform is restricted to individuals who meet all of the following eligibility requirements. You are solely responsible for ensuring you satisfy all these requirements before registering or using the platform.

• You must be at least 18 years old on the registration date and during use of the platform at any time.
• You must register and use an account in your own name only — registration on behalf of another person is strictly prohibited.
• You must have full legal capacity to enter into this binding agreement under the laws of your jurisdiction of residence.
• Use of the platform does not violate any laws or regulations applicable in your place of residence.
• You have never been declared bankrupt or are currently subject to active bankruptcy proceedings.

918kes reserves the right to request proof of age, identity, or residence at any time through the Know Your Customer (KYC) process. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

3Registration and Account Management

Each user is only permitted to hold one (1) account only on the 918kes platform. Owning multiple accounts is a serious violation of these Terms and may result in the permanent closure of all related accounts along with the forfeiture of any balances and bonuses.

Upon registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your identity card, an active phone number, a valid email address, and correct payment details. Inaccurate or misleading information may result in your account being suspended and withdrawals delayed until verification is complete.

• Your account password is your personal responsibility — do not share it with anyone, including family members.
• Use the two-factor authentication (2FA) feature provided for added account security.
• Any suspicious activity or unauthorised access must be reported to 918kes customer support immediately.
• 918kes will not be held liable for any losses resulting from your failure to keep your login credentials confidential.

918kes reserves the right to conduct background checks and identity verification at any time. This process is industry standard and is intended to protect all platform users from fraud and unlawful activity.

4Deposits & Withdrawals

918kes supports a wide range of local Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and ShopeePay. All deposits and withdrawals must be made using payment methods registered in your own account name — third-party transactions are not permitted.

Deposits are processed automatically and are typically credited to your account within 1 to 3 minutes. Withdrawals will be processed within 3 to 10 minutes, subject to compliance with the following conditions:

• Your account's identity verification (KYC) has been fully completed.
• There are no active security inquiries or fraud investigations on your account.
• The wagering requirements for any active bonus have been fully met.
• The withdrawal amount meets the minimum threshold set by the platform.

No hidden charges or additional fees are applied for deposits or withdrawals using the listed local payment methods. Any charges imposed by your bank or e-wallet provider are beyond 918kes's control and remain the user's responsibility.

5Bonuses, Promotions & Wagering Requirements

918kes offers a wide range of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, sports match promotions, and a VIP loyalty program. Each bonus and promotion is subject to its own specific terms and conditions, which will be clearly stated on the relevant promotions page.

The general terms applicable to all bonuses and promotions at 918kes are as follows:

• Each bonus is subject to a wagering requirement that must be met before a withdrawal can be made.
• Only one bonus may be activated at a time unless otherwise stated in the specific promotion's terms.
• Bonuses may not be used to fulfil the wagering requirements of another bonus unless explicitly permitted.
• 918kes reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.
• Unused bonuses will expire automatically upon the end of their validity period without further notice.

The 918kes VIP programme has a tiered structure with exclusive benefits at each level. VIP tier eligibility and retention depend on consistent betting activity and compliance with all platform terms.

6Game and Betting Rules

All games available on the 918kes platform — including video slots, bingo, live casino games, and sports betting — use a Random Number Generator (RNG) system verified by independent auditing bodies. This ensures every game outcome is fair, random, and cannot be manipulated by any party.

Users agree to comply with the specific rules of each game as displayed within the game interface. Outcomes generated by the game system are final and cannot be disputed except in cases of documented technical failure.

• In the event of a technical disruption or system failure during an active game, 918kes reserves the right to void the affected round and return the wager to the user's account.
• Wins resulting from technical failures, bugs, or system errors are invalid and will be voided.
• The use of any automated software, bots, or third-party systems to play is strictly prohibited.
• Sports betting is subject to additional rules, including result verification from official league or association sources.

7Prohibited Conduct & Activities

To maintain the integrity of the platform and protect all users, certain behaviors and activities are strictly prohibited at 918kes. Violations of any of these provisions may result in immediate disciplinary action, including permanent account closure.

• Registering more than one account or providing false information during registration.
• Using another person's account or allowing others to use your account.
• Any form of fraud, including the use of unauthorised credit cards or bank accounts.
• Attempting to exploit system bugs, odds errors, or technical vulnerabilities for unfair gain.
• Money laundering or using the platform for any suspicious financial activity.
• Harassment, threats, or abusive behaviour directed at our customer support team or other users.
• Colluding with other users to manipulate game outcomes.
• Use of a VPN or other methods to conceal your true location in order to bypass geographical restrictions.

8Account Closure and Suspension

Users may request voluntary account closure at any time by contacting the 918kes customer support team via live chat. Before closure is processed, all eligible balances will be returned to the user after deducting any bonus funds that have not met the wagering requirements.

918kes reserves the right to suspend or close a user account for any of the following reasons without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or unlawful behaviour.
• Failure to provide the requested KYC documents within the specified timeframe.
• Requests from competent legal authorities.
• Account inactivity exceeding 12 consecutive months without any login.

In cases of closure due to a breach of terms, 918kes reserves the right to withhold any account balance until the investigation is concluded. If the investigation confirms no fraud, the legitimate balance will be returned to the user within 14 business days.

9Limitation of Liability & Disclaimer

The 918kes platform is provided on an "as is" basis. While we make every effort to ensure the platform operates without interruption 24 hours a day, 7 days a week, we cannot guarantee that the service will always be free from technical disruptions, delays, or errors.

To the extent permitted by applicable law, 918kes is not liable for:

• Loss of profits, revenue, or data arising from the use of or inability to use the platform.
• Indirect, incidental, or consequential losses related to the use of our services.
• Technical failures, service disruptions, or delays caused by factors beyond our control.
• Losses arising from a user's failure to follow recommended account security measures.

These Terms are governed by the laws of Malaysia, and any dispute arising from or in connection with these Terms shall be resolved in a court of competent jurisdiction in Malaysia.

10Terms Amendments and Communication

918kes reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Material amendments will be communicated to members via in-platform notifications or email at least 7 days before taking effect.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest version in effect. The date of the last update will always be displayed at the top of this document.

For any inquiries regarding these Terms and Conditions, you may reach our customer support team via live chat, available 24 hours a day, 7 days a week in English and Bahasa Melayu. Our team is ready to help you understand any provision that is unclear or requires further clarification.